FWS Athletic Ticket Office Student Assistant (Student Wage)

University of Virginia; United States; On-site; USD 15,000 - 21,000; Full time

Job summary

University of Virginia is seeking a Student Ticketing Assistant (Student Wage) to support the Athletics Ticket Office. This role handles in-office and gameday ticket sales, customer service, and related operations to ensure a smooth fan experience.

The position offers 8- to 20-hours per week with scheduling flexibility around class commitments; federal work-study eligibility is required. Pay is $13.00 per hour, with responsibilities expanding to football and basketball gameday support.

Qualifications

• Excellent customer service skills and professional work habits.
• Ability to work independently and take initiative.
• Excellent oral and written communication skills.
• Dependable and responsible.
• Organized and able to multi-task.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality.
• Some office experience is preferred.

Responsibilities

• Provide excellent customer service to patrons in person, on the phone, via email, etc.
• Process phone and window sales during business hours.
• Stay informed and up-to-date on all policy and events.
• Provide administrative support/run errands, as needed.
• Assist with the printing and organization of paper tickets.
• Availability for pregame assistance for Football and select Basketball games.
• Assist with crowd control, ticket seller support, and general gameday operations.
• Assist with the scanning of digital and paper tickets.
• Assist with the management of the designated student entrances.
• Provide administrative support/run errands, as needed.

Skills

Customer service

Professional work habits

Independent work

Oral and written communication

Dependable

Organized

Education

Currently UVA undergraduate student

Federal work-study eligibility required

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Federal work-study students only. The University of Virginia is a highly competitive Division I program committed to academic and athletic excellence. The Department of Athletics at the University of Virginia is now accepting applications for the position of Student Ticketing Assistant (Student Wage) to support the Athletics Ticket Office. The Student Ticketing Assistant will provide assistance to the Athletics Ticket Office with various tasks in-office and on gameday related to ticket sales, customer service, and gameday needs. The Student Ticketing Assistant will help ensure a seamless and enjoyable fan experience for those attending ticketed university events. The day-to-day schedule can be set according to the student’s class schedule; a minimum of 10-20 hours a week is preferred. The Student Ticketing Assistant will abide and adhere to the highest confidentiality standards, as well as all NCAA, ACC, and University rules and regulations.

Roles/Responsibilities

• Ticket Office
  • Provide excellent customer service to patrons in person, on the phone, via email, etc.
  • Process phone and window sales during business hours.
  • Stay informed and up-to-date on all policy and events.
  • Provide administrative support/run errands, as needed.
  • Assist with the printing and organization of paper tickets.
• Football and Basketball Gameday
  • Availability for pregame assistance for all Football games, select Basketball games.
  • Assist with crowd control, ticket seller support, and general gameday operations.
  • Assist with the scanning of digital and paper tickets.
  • Assist with the management of the designated student entrances.
  • Provide administrative support/run errands, as needed.

Requirements

• Excellent customer service skills and professional work habits.
• Ability to work independently and take initiative.
• Excellent oral and written communication skills.
• Dependable and responsible.
• Organized and able to multi-task.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality.
• Some office experience is preferred.
• Current undergrad UVA student.
• Federal work-study eligibility is required.
• Previous customer service experience is preferred.

Expectations

10-20 hours per week between the hours of 8am - 5pm Monday - Friday and Gamedays (hours can be adjusted to fit school schedule, as needed).

Dress Code

Business casual (Khakis, polos, etc.)

Position Compensation

$13.00 Hourly

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does require standing for long periods of time on gamedays.

Equal Opportunity Statement

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.

About the University

In 1819, Thomas Jefferson founded the University of Virginia and inaugurated a bold experiment. Two centuries later, Jefferson’s vision thrives. Across Grounds - and throughout the world - UVA students, faculty, staff and alumni challenge convention, break barriers and pursue the greater good. The University of Virginia is made up of eleven schools and affiliated foundations in Charlottesville plus the College at Wise in Southwest Virginia. The University of Virginia Health System is a renowned academic medical center committed to providing outstanding patient care, educating tomorrow's health care leaders and discovering new and better ways to treat diseases. The University's Medical Center, School of Medicine and Physicians Group are recognized for their excellence in patient care, education and research. At UVA, we offer a rich collection benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers a comprehensive list of benefits and services to help staff and faculty meet their personal and family needs.