Help Desk Analyst: Rapid IT Support & Troubleshooting

Miami Neuroscience Institute Baptist Health South Florida; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Miami Neuroscience Institute Baptist Health South Florida is seeking a student-friendly IT Help Desk professional to provide first-line technical support for Windows-based environments. You will triage requests, log and own issues through resolution, and escalate when necessary to ensure minimal impact on users.

Strong communication and knowledge of support tools are essential. Responsibilities include using knowledge bases to diagnose problems, documenting resolutions, and ensuring adherence to

Qualifications

• Minimum 1–3 years troubleshooting in Windows-based environments.
• Strong verbal and written communication skills for end-user support.
• Ability to log and own incidents through resolution while meeting SLAs.
• Experience with helpdesk or ticketing systems and asset management.

Responsibilities

• Analyze and triage incoming requests using knowledge bases to identify probable resolution.
• Provide first-line technical assistance to users and escalate when needed.
• Log requests and maintain ownership until resolution is communicated to the user.
• Meet first-call resolution SLAs for incidents and service requests.

Skills

Troubleshooting

Windows 7/10

Microsoft Office

Customer service

Documentation

Asset management

Helpdesk software

Problem ownership

Education

Tools

Microsoft Project

Microsoft Visio

Lotus Notes

Symantec Antivirus

Job description

Miami Neuroscience Institute Baptist Health South Florida is seeking a student-friendly IT Help Desk professional to provide first-line technical support for Windows-based environments. You will triage requests, log and own issues through resolution, and escalate when necessary to ensure minimal impact on users.

Strong communication and knowledge of support tools are essential. Responsibilities include using knowledge bases to diagnose problems, documenting resolutions, and ensuring adherence to