Help Desk Technician: Windows & Network Support

3ME Consulting, Inc.; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

3ME Consulting, Inc. is seeking a Help Desk Specialist in Hialeah, FL. The role involves providing technical support to users regarding desktops, laptops, and productivity software. You will respond to queries, run diagnostics, and implement solutions, ensuring a positive user experience.

The ideal candidate will have an Associate degree or related field, certifications such as A+, N+, CCNA, and experience with Microsoft Windows. Strong communication skills are essential.

Qualifications

• Minimum Associate degree or related field.
• Must have A+, N+, CCNA certifications.
• Experience with Microsoft Windows PC platform and network experience.
• Written/Verbal communication proficiency in English.

Responsibilities

• Provide technical assistance and support for phone calls and help desk e-mails.
• Ensure a positive end-to-end user experience.
• Use Help Desk software to log, monitor, and close tickets.
• Participate in the onboarding process.
• Install, modify, and repair computer hardware and software.

Skills

Technical assistance

Problem-solving

Help Desk software proficiency

Communication proficiency

Computer hardware/software installation

Education

Associate degree or related field

Tools

A+

N+

CCNA

Microsoft Windows PC platform

Job description

One of our clients located in Hialeah, FL is searching for a Help Desk Specialist.The Help Desk Specialist will be r esponsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed.Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.

PRIMARY RESPONSIBILITIES

Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.

Ensures a positive end-to-end user experience and provides a single point-of-contact for end user.

Provide technical support for all Central Office Staff either in person or over the phone.

Use Help Desk software to log, monitor and close end user support tickets.

Becomes proficient with Help Desk software and tools to perform daily duties.

Participate in onboarding process.

Walk users through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)

Install computer peripherals for users.

Follow up with users to ensure issue has been resolved.

Qualifications

Minimum Associate degree or related field

Must have these certifications: A+, N+, CCNA

Experience working with the Microsoft Windows PC platform and network experience

Written/Verbal communication proficiency in the English language

Additional Information

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply