Help Desk Technician: Windows & Network Support

3ME Consulting, Inc.; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

3ME Consulting, Inc. is seeking a Help Desk Specialist in Hialeah, FL. The role involves providing technical support to users regarding desktops, laptops, and productivity software. You will respond to queries, run diagnostics, and implement solutions, ensuring a positive user experience.

The ideal candidate will have an Associate degree or related field, certifications such as A+, N+, CCNA, and experience with Microsoft Windows. Strong communication skills are essential.

Qualifications

• Minimum Associate degree or related field.
• Must have A+, N+, CCNA certifications.
• Experience with Microsoft Windows PC platform and network experience.
• Written/Verbal communication proficiency in English.

Responsibilities

• Provide technical assistance and support for phone calls and help desk e-mails.
• Ensure a positive end-to-end user experience.
• Use Help Desk software to log, monitor, and close tickets.
• Participate in the onboarding process.
• Install, modify, and repair computer hardware and software.

Skills

Technical assistance

Problem-solving

Help Desk software proficiency

Communication proficiency

Computer hardware/software installation

Education

Associate degree or related field

Tools

A+

N+

CCNA

Microsoft Windows PC platform

Job description

3ME Consulting, Inc. is seeking a Help Desk Specialist in Hialeah, FL. The role involves providing technical support to users regarding desktops, laptops, and productivity software. You will respond to queries, run diagnostics, and implement solutions, ensuring a positive user experience.

The ideal candidate will have an Associate degree or related field, certifications such as A+, N+, CCNA, and experience with Microsoft Windows. Strong communication skills are essential.