Help Desk Analyst I - Windows 11 Upgrade & Global IT Support

IDR, Inc.; El Segundo (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits including Medical, Vision, Dental

Close-knit and team-oriented culture

Job summary

A consulting firm in IT services is seeking a Help Desk Analyst I in El Segundo, CA. As the first point of contact for technical support, you will handle various support requests and participate in significant projects such as a Windows 11 upgrade. Ideal candidates have 2-4 years of IT experience, proficiency in Windows and Apple OS, and strong communication skills. Competitive compensation and full benefits are offered.

Qualifications

• 2-4 years of IT work experience with 1-2 years in call center and desktop support.
• Familiarity with ITIL processes is a plus.

Responsibilities

• Serve as the initial contact for technical support.
• Gather necessary information to resolve issues.
• Create and maintain solution documentation.
• Participate in project and change work including Windows 11 upgrade.
• Provide global IT support.

Skills

Troubleshooting

Windows OS

Apple OS

Active Directory

MS Office Suite

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Desktop hardware

Laptop hardware

Thin client hardware

Printers

Desk phones

Job description

A consulting firm in IT services is seeking a Help Desk Analyst I in El Segundo, CA. As the first point of contact for technical support, you will handle various support requests and participate in significant projects such as a Windows 11 upgrade. Ideal candidates have 2-4 years of IT experience, proficiency in Windows and Apple OS, and strong communication skills. Competitive compensation and full benefits are offered.