Tier 1 IT Help Desk Analyst — Secret-Cleared, Quantico

General Dynamics Information Technology, Inc.; Quantico (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Analyst Tier 1 at Quantico, VA to support NCIS ITD operations.

The role focuses on incident resolution, user assistance, and collaboration with engineers and admins to ensure service continuity. You will work onsite under security guidelines, requiring a Secret clearance and 2+ years in IT support, with Cisco networking experience and Security+ CE certification.

Qualifications

• 2+ years of IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• Security+ CE certification required.
• Location: Onsite at Quantico, VA.
• US Citizenship required.

Responsibilities

• Initiate and resolve service request/problem incidents.
• Consult with user community to resolve technical problems by telephone or self-service ticket.
• Diagnose, identify, isolate, and analyze problems using historical data.
• Route calls to product line specialists or application/system support.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns.
• Work with system admins and developers to ensure services/incidents are completed.
• Provide outstanding customer service across all organizational levels.

Skills

IT support

Customer service

Cisco switches/routers

Security+ CE

Active Secret clearance

Education

High School Diploma

AAS preferred

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Analyst Tier 1 at Quantico, VA to support NCIS ITD operations.

The role focuses on incident resolution, user assistance, and collaboration with engineers and admins to ensure service continuity. You will work onsite under security guidelines, requiring a Secret clearance and 2+ years in IT support, with Cisco networking experience and Security+ CE certification.