Help Desk Analyst I – Fast-Paced IT Support & Growth

Michels Corporation; Otsego (MN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

401(k) Retirement Plan

Flexible Spending Accounts (FSA)

Job summary

Michels Corporation is seeking a Service Desk Support Analyst in Minnesota to be the first point of contact for IT support across the company. You will handle requests via phone, email, and in person for all tools and solutions, with an emphasis on strong communication and timely resolution.

The role requires competence with Windows OS and Apple devices and experience with Active Directory, plus managing mobile devices and MDM processes.

Qualifications

• Associate’s degree, 4-7 years of relevant experience, or an equivalent combination.
• Competent with Windows Operating Systems and Apple technologies (required).
• Experience with Active Directory (required).
• Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware. Follow up with customers to ensure issue resolution and gain feedback on usage.
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
• Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.
• A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

Responsibilities

• Be the first point of contact for IT support via phone, email, and in-person.
• Assign and respond to requests and inquiries for all customer tools and solutions.
• Provide professional communication and follow-up to ensure issue resolution.
• Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.

Skills

Windows OS

Active Directory

Apple devices

Customer support

Communication

Education

Associate's degree or equivalent

Tools

MDM solution

Job description

Michels Corporation is seeking a Service Desk Support Analyst in Minnesota to be the first point of contact for IT support across the company. You will handle requests via phone, email, and in person for all tools and solutions, with an emphasis on strong communication and timely resolution.

The role requires competence with Windows OS and Apple devices and experience with Active Directory, plus managing mobile devices and MDM processes.