Growth-Oriented IT Service Desk Analyst | Build Skills & Help Clients

Cyber Advisors; Maple Grove (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Vacation and PTO

Health and dental insurance

Career advancement

401k with employer matching

Training to support continuing ed

Disability and life insurance

Job summary

Cyber Advisors in Maple Grove, MN is seeking a Service Desk Analyst to provide rapid Tier 1 support, triage issues, and route higher-level problems to the right teams. You will handle calls, emails, and tickets, document details, and maintain user-focused service.

The ideal candidate has IT support experience, familiarity with Windows and Office 365, and strong communication and problem-solving skills. You will grow technically through varied environments and contribute to a culture that values

Qualifications

• Experience in IT support or helpdesk environment.
• Troubleshooting Windows and MacOS; familiarity with Office 365.
• IT certifications are preferred.
• Strong communication and problem-solving skills.
• Ability to document issues and resolutions clearly.

Responsibilities

• Handle incoming requests via phone, email, and ticketing system.
• Prioritize and escalate tickets per guidelines.
• Document user details and nature of the problem.
• Record the troubleshooting steps and actions taken.
• Provide basic network support for workstations.
• Update client system documentation and knowledgebase.
• Identify trends and suggest preventative actions.
• Engage with teammates and participate in meetings.

Skills

IT support

Customer service

Communication skills

Documentation

Troubleshooting

Problem solving

Education

Associate degree in related field

Microsoft Certification (preferred)

Tools

Windows OS

Office 365

Job description

Cyber Advisors in Maple Grove, MN is seeking a Service Desk Analyst to provide rapid Tier 1 support, triage issues, and route higher-level problems to the right teams. You will handle calls, emails, and tickets, document details, and maintain user-focused service.

The ideal candidate has IT support experience, familiarity with Windows and Office 365, and strong communication and problem-solving skills. You will grow technically through varied environments and contribute to a culture that values