Help Desk Analyst - Grow, Travel & Learn in IT Support

Wood Rodgers; Roseville (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Wood Rodgers in Roseville, CA is seeking a Help Desk Analyst to provide Tier 1 IT support across the organization. You will be the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user issues in a Windows environment.

The role emphasizes customer service, problem solving, and proactive service delivery. This hourly, non-exempt position offers hands-on experience across multiple offices with travel as needed.

Qualifications

• 3+ years of help desk or desktop support experience.
• Knowledge of Windows, Microsoft 365, hardware, software, and end-user support.
• Strong troubleshooting, communication, and customer service skills.
• Ability to learn new technologies, manage priorities, and work independently.
• Experience with Active Directory, networking concepts, and remote support tools preferred.
• Technical certifications or IT degree are a plus.
• Valid driver's license and ability to travel between locations.

Responsibilities

• Troubleshoot, resolve, and document support requests via phone, Teams, remote tools, and ticketing system.
• Install software, configure workstations, perform hardware troubleshooting, and fix access issues.
• Escalate complex issues and document troubleshooting steps and resolutions.
• Support equipment inventory, asset tracking, and lifecycle management.
• Deliver responsive customer service to employees at all levels.
• Contribute to knowledge sharing, process improvement, and support documentation.
• Travel to other office locations for onsite support.

Skills

Windows

Microsoft 365

Active Directory

Networking concepts

Troubleshooting

Customer service

Remote support tools

Tools

Ticketing systems

Remote support tools

Workstation deployment

Job description

Wood Rodgers in Roseville, CA is seeking a Help Desk Analyst to provide Tier 1 IT support across the organization. You will be the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user issues in a Windows environment.

The role emphasizes customer service, problem solving, and proactive service delivery. This hourly, non-exempt position offers hands-on experience across multiple offices with travel as needed.