Service Desk Support Analyst I - IT Help Desk Career Start

Michels Corporation; Town of Otsego (NY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

FSA & HSA

Short/Long Disability

401(k) Plan

Legal Assistance

Identity Theft Protection

Job summary

Michels Corporation is seeking a Service Desk Support Analyst to be the first point of contact for IT support across the organization. You will handle requests via phone, email, and in-person, ensuring timely resolution and professional service.

The role involves supporting Windows, Apple devices, AD, and mobile device management, with a salary range around market rates. The position requires an Associate’s degree and 4–7 years of relevant experience, along with strong communication and time

Qualifications

• Associate’s degree, 4-7 years of relevant experience, or an equivalent combination.
• Competent with Windows Operating Systems and Apple technologies (required)
• Experience with Active Directory (required)
• Provide technical assistance and support via phone, email, and in-person for computer systems, software, and hardware.
• Create a positive customer support experience and build strong relationships with customers, ensuring timely resolution.
• Support mobile devices and MDM processes; activate lines, add users, deploy devices.
• A valid driver license for the type of vehicles you may drive and acceptable driving record.

Responsibilities

• Respond to requests and inquiries via phone, email, and in-person for IT support.
• Assign and respond to service requests for tools and solutions.
• Maintain, upgrade, and deploy mobile devices and support MDM solutions.

Skills

Communication skills

Time management

Verbal communication

Written communication

Education

Associate’s degree

Tools

Active Directory

MDM solution

Windows OS

Apple devices

Job description

Michels Corporation is seeking a Service Desk Support Analyst to be the first point of contact for IT support across the organization. You will handle requests via phone, email, and in-person, ensuring timely resolution and professional service.

The role involves supporting Windows, Apple devices, AD, and mobile device management, with a salary range around market rates. The position requires an Associate’s degree and 4–7 years of relevant experience, along with strong communication and time