Service Desk Support Analyst I

Michels Corporation; Town of Otsego (NY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

FSA & HSA

Short/Long Disability

401(k) Plan

Legal Assistance

Identity Theft Protection

Job summary

Michels Corporation is seeking a Service Desk Support Analyst to be the first point of contact for IT support across the organization. You will handle requests via phone, email, and in-person, ensuring timely resolution and professional service.

The role involves supporting Windows, Apple devices, AD, and mobile device management, with a salary range around market rates. The position requires an Associate’s degree and 4–7 years of relevant experience, along with strong communication and time

Qualifications

• Associate’s degree, 4-7 years of relevant experience, or an equivalent combination.
• Competent with Windows Operating Systems and Apple technologies (required)
• Experience with Active Directory (required)
• Provide technical assistance and support via phone, email, and in-person for computer systems, software, and hardware.
• Create a positive customer support experience and build strong relationships with customers, ensuring timely resolution.
• Support mobile devices and MDM processes; activate lines, add users, deploy devices.
• A valid driver license for the type of vehicles you may drive and acceptable driving record.

Responsibilities

• Respond to requests and inquiries via phone, email, and in-person for IT support.
• Assign and respond to service requests for tools and solutions.
• Maintain, upgrade, and deploy mobile devices and support MDM solutions.

Skills

Communication skills

Time management

Verbal communication

Written communication

Education

Associate’s degree

Tools

Active Directory

MDM solution

Windows OS

Apple devices

Job description

Improving America’s infrastructure isn’t for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills.The anticipated salary range is $25.00 - $31.00. This information reflects the anticipated base salary range for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law.

Why Michels?

1. We are consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors
2. Our steady, strategic growth revolves around a commitment to quality
3. We are family owned and operated
4. We invest an average of $5,000 per employee on training each year
5. We reward hard work and dedication with limitless opportunities
6. We believe it is everyone’s responsibility to promote safety, regardless of job titles.
7. We offer a comprehensive benefits program including:

• Health, Dental, and Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Short- and Long-Term Disability Insurance
• 401(k) Retirement Plan
• Legal Assistance and Identity Theft Protection Plans
  (Benefits may vary based on position and location)

Why you?

• You thrive in fast-paced environments under tight deadlines
• You enjoy collaborating and communicating with your teammates
• You like to know your efforts are noticed and appreciated
• You have strong time management, verbal, and written communication skills

What it takes:

• Associate’s degree, 4-7 years of relevant experience, or an equivalent combination
• Competent with Windows Operating Systems and Apple technologies (required)
• Experience with Active Directory (required)
• Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware. Follow up with customers to ensure issue resolution and gain feedback on usage.
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
• Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.
• A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual’s skills, experiences, education, and other job-related factors permitted by law.

Expected Salary Range

$23—$28.50 USD

AA/EOE/M/W/Vet/Disability

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