Help Desk Analyst – Growth Path in IT (Hybrid)

Infusive Solutions, Inc.; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Infusive Solutions, Inc. in New York is seeking a junior-to-mid level Help Desk technician for a hands-on role with growth opportunities. You’ll support users by phone, diagnose issues, and ensure timely help; training will cover firm-specific systems and applications.

The role is hybrid with day and second shifts, focusing on Office 365, VPN, Duo MFA, and various law-firm tools. A clear path exists to transition into more technical IT areas as you grow.

Qualifications

• Entry to mid-level IT background with a solid technical foundation.
• Strong communication skills and a genuine desire to learn and grow.
• Experience supporting common business applications and services.

Responsibilities

• Provide hands-on IT support to users by phone and email.
• Troubleshoot issues and ensure quick, effective resolutions.
• Support Office 365, VPN connectivity, Duo, and firm-specific apps.
• Assist with training and onboarding for new users during hybrid work.

Skills

Office 365

VPN connectivity

Duo MFA

Strong communication

Willingness to learn

Tools

Help Desk Software

Job description

Infusive Solutions, Inc. in New York is seeking a junior-to-mid level Help Desk technician for a hands-on role with growth opportunities. You’ll support users by phone, diagnose issues, and ensure timely help; training will cover firm-specific systems and applications.

The role is hybrid with day and second shifts, focusing on Office 365, VPN, Duo MFA, and various law-firm tools. A clear path exists to transition into more technical IT areas as you grow.