Service Desk Analyst

Infusive Solutions, Inc.; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Infusive Solutions, Inc. in New York is seeking a junior-to-mid level Help Desk technician for a hands-on role with growth opportunities. You’ll support users by phone, diagnose issues, and ensure timely help; training will cover firm-specific systems and applications.

The role is hybrid with day and second shifts, focusing on Office 365, VPN, Duo MFA, and various law-firm tools. A clear path exists to transition into more technical IT areas as you grow.

Qualifications

• Entry to mid-level IT background with a solid technical foundation.
• Strong communication skills and a genuine desire to learn and grow.
• Experience supporting common business applications and services.

Responsibilities

• Provide hands-on IT support to users by phone and email.
• Troubleshoot issues and ensure quick, effective resolutions.
• Support Office 365, VPN connectivity, Duo, and firm-specific apps.
• Assist with training and onboarding for new users during hybrid work.

Skills

Office 365

VPN connectivity

Duo MFA

Strong communication

Willingness to learn

Tools

Help Desk Software

Job description

If you’re earlier in your IT career and looking for a place where you can build strong technical experience and continue to grow, this could be a really good opportunity. You’ll be joining the IT team at a large, sophisticated professional-services firm that continues to invest in technology and its people.

This is a hands-on Help Desk role where a large part of your day will be spent supporting users over the phone, troubleshooting issues and making sure people get help quickly.

They are looking for someone at the junior to mid-level who has a solid technical foundation, communicates well and genuinely wants to learn.

A lot of the support will be around Office 365, along with VPN connectivity, Duo and a variety of law firm applications. You don’t need to know every application coming in. They will train you on the firm-specific systems.

There are openings on both the daytime and second shifts:

Day shift: approximately 9 AM to 5 PM

Second shift: 4 PM to midnight

The position is hybrid.

One of the better parts of the opportunity is the ability to grow. The firm has a history of promoting from within, and if you’re good, curious and want to keep learning, there is a path to move beyond the Help Desk and into more technical areas of IT.