Help Desk Analyst - Expert User Support & Troubleshooting

vTech Solution, Inc.; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions company in Arizona seeks a Help Desk Support Specialist to manage customer inquiries through calls, emails, and tickets. Responsibilities include troubleshooting requests, maintaining databases, and ensuring accurate customer information. Ideal candidates will have 3-5 years of experience in tier 1 or tier 2 support, alongside strong communication skills. This role may involve in-state travel and requires a valid driver's license.

Qualifications

• 3-5 years’ experience at a help desk in tier 1 or tier 2 support.
• Ability to synthesize feedback and adjust accordingly.
• Knowledge of personal computers and common software applications.

Responsibilities

• Receive calls, emails, and web inquiries for end users and other external Help Desks.
• Track and log inquiries into a ticket management database.
• Troubleshoot and provide solutions to frequently asked questions.

Skills

Customer service principles

Verbal and written communication

Time management

Interpersonal relationship establishment

Job description

A technology solutions company in Arizona seeks a Help Desk Support Specialist to manage customer inquiries through calls, emails, and tickets. Responsibilities include troubleshooting requests, maintaining databases, and ensuring accurate customer information. Ideal candidates will have 3-5 years of experience in tier 1 or tier 2 support, alongside strong communication skills. This role may involve in-state travel and requires a valid driver's license.