Help Desk Analyst: Elevate IT Support & User Experience
Proskauer Rose LLP
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Job summary
Proskauer Rose LLP is seeking an IT Support Specialist in New York to provide technical assistance across hardware and software systems. You will be responsible for logging and managing service requests and ensuring user satisfaction through effective troubleshooting.
The role demands a Bachelor's degree in Computer Science and 2+ years of experience in a fast-paced IT support environment. Ideal candidates will have knowledge of legal industry applications and strong analytical skills.
Qualifications
- 2+ years of experience in IT Help Desk or End User Support.
- Strong understanding of IT service operations.
- Experience supporting legal industry applications.
Responsibilities
- Provide first-level technical support to users.
- Log and manage incident and service request tickets.
- Adhere to established IT processes.
Skills
Education
Tools
Job description
Proskauer Rose LLP is seeking an IT Support Specialist in New York to provide technical assistance across hardware and software systems. You will be responsible for logging and managing service requests and ensuring user satisfaction through effective troubleshooting.
The role demands a Bachelor's degree in Computer Science and 2+ years of experience in a fast-paced IT support environment. Ideal candidates will have knowledge of legal industry applications and strong analytical skills.
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