Hybrid IT Service Analyst — Tech Support & AV

Perkins Coie LLP; New York (NY); On-site; USD 82,000 - 128,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Paid time off 20 days

Parental leave

Personal leave

Paid holidays

Job summary

Ashurst Perkins Coie US LLP in New York is seeking a Technology Service Analyst to join the Service Desk and deliver responsive technical support to lawyers and business professionals. You will troubleshoot hardware, software, and network issues, own incidents from intake to resolution, manage IT assets, support AV for meetings, and help train users while coordinating IT projects and travel as needed.

Join a fast-paced, client-focused environment where strong communication and problem-solving

Qualifications

• 3+ years of technical support experience or equivalent knowledge of business technology environments.
• Strong knowledge of Microsoft Windows, Microsoft 365, Outlook, Teams, and common enterprise productivity applications.
• Experience supporting audiovisual systems, videoconferencing platforms, conference rooms, and technology for high-profile meetings and events.
• Strong troubleshooting, problem-solving, customer service, and communication skills.
• Advanced knowledge of computer hardware, Windows operating systems, enterprise applications, and peripherals.
• Basic LAN/WAN troubleshooting skills and experience working with technical documentation and vendor resources.
• Ability to manage competing priorities, meet deadlines, and take ownership of issues through resolution.
• Ability to work effectively with lawyers, business professionals, technology teams, and vendors in a fast-paced environment.

Responsibilities

• Provide timely technical support through phone, email, Webex, ticketing system, and in-person interactions.
• Troubleshoot hardware, software, operating systems, applications, and basic network issues; escalate complex incidents as needed.
• Own incidents from intake through resolution, maintaining clear documentation and user communication.
• Manage IT asset deployment, inventory, recovery, and disposal while maintaining accurate records.
• Support local conference rooms, audiovisual equipment, meetings, and events in partnership with AV and Office Services teams.
• Coordinate and deliver technology training for new lawyers and business professionals.
• Provide technology support for firmwide meetings, events, office openings, moves, and other strategic initiatives that may require travel.
• Support IT projects through planning, documentation, status tracking, and communication with stakeholders.
• Identify opportunities to improve the technology experience and stay current with emerging technologies.

Skills

Windows troubleshooting

Microsoft 365/Outlook/Teams

Audiovisual systems

Troubleshooting & problem solving

Customer service & communication

Documentation & ticketing

Tools

SCCM

Video conferencing platforms

Job description

Ashurst Perkins Coie US LLP in New York is seeking a Technology Service Analyst to join the Service Desk and deliver responsive technical support to lawyers and business professionals. You will troubleshoot hardware, software, and network issues, own incidents from intake to resolution, manage IT assets, support AV for meetings, and help train users while coordinating IT projects and travel as needed.

Join a fast-paced, client-focused environment where strong communication and problem-solving