Desktop Support Analyst

Gainor Staffing; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

A law firm with offices across the United States is seeking a Desktop Support Analyst in Midtown Manhattan. This role involves providing high-quality customer service, managing IT issues, and ensuring confidentiality in a fully on-site position. The firm offers a competitive salary and excellent benefits, including health, dental, and 401(k).

Qualifications

• 3-6 years’ experience in IT help desk support.
• Able to provide on-call and after-hours support.
• Dedication to confidentiality and information security.

Responsibilities

• Provide top-notch customer service and build relationships.
• Triage service requests and resolve incidents.
• Manage hardware inventory and setups.

Skills

Problem Solving

Customer Service

Communication

Organizational Skills

Information Security

Education

Bachelor’s degree

Job description

A law firm with offices across the United States and abroad is seeking a Desktop Support Analyst. This position is located fully on site in Midtown Manhattan, and the firm offers excellent benefits!

Job Details

• Provide top-notch customer service and build relationships
• Triage service requests and resolve incidents in a timely manner
• Manage software, hardware, infrastructure, and networking issues
• Track requests from start to finish in ticketing system
• Manage hardware inventory, setups, and loaner assets
• Set up meeting rooms with audio-visual technology
• Assist with new technology rollouts and deployments
• Manage confidential information with utmost discretion
• Provide on-call and after-hours support as needed
• Salary: $75-85k annually, based on experience
• Excellent benefits include health, dental, vision insurance, and 401(k)

Skills and Qualifications

• Bachelor’s degree preferred
• 3-6 years’ experience in an IT help desk support position
• Highly effective in problem solving software, hardware, infrastructure, and networking issues
• Able to provide on-call and after-hours support as needed
• Customer service oriented with excellent communication and organizational skills
• Strong dedication to confidentiality and information security

Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.