Help Desk Analyst

GrayRobinson Branding; Orlando (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

GrayRobinson is seeking an experienced Help Desk Analyst in Orlando to support users with software questions and resolve basic PC hardware/network issues.

The role also involves supporting IT projects, evaluating and implementing new software, and maintaining professional communication with users to deliver timely, efficient service. 5+ years of relevant experience preferred; law firm exposure a plus.

Qualifications

• 5+ years of experience troubleshooting software and hardware issues.
• Experience with Windows 11, Microsoft 365, iManage, VPN, and Citrix.
• Experience formatting/troubleshooting Word, Excel, PowerPoint, and Outlook.
• Law firm experience is a plus.

Responsibilities

• Assist users with software-related questions and troubleshoot basic PC hardware/network issues.
• Assist with IT projects, evaluating and implementing new software.

Skills

Troubleshooting software and hardware

Communication skills

5+ years experience

Tools

Windows 11

Microsoft 365

iManage

VPN

Citrix

Word

Excel

PowerPoint

Outlook

Job description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in our Orlando office for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

We provide a professional work environment and a competitive employment package, including comprehensive benefits.

GrayRobinson is an Equal Opportunity Employer.