Equipment Shop Supervisor: Heavy Machinery

Western States Careers; Kimberly (ID); On-site; USD 70,000 - 120,000; Full time

Job summary

Western States Equipment Company is seeking a Service Supervisor to lead a team of technicians in the repair and maintenance of CAT machinery. You will oversee performance reviews, scheduling, and parts coordination to ensure timely, high-quality service for customers.

The role emphasizes safety, accountability, and a strong customer-service mindset, with responsibilities spanning from daily operations to profitability targets. on-site work in Idaho region with opportunities for career growth.

Qualifications

• Proof of high school diploma or GED.
• Associates Degree from an accredited vocational school preferred.
• Five years minimum experience working on heavy equipment; Caterpillar environment preferred.
• One year prior management experience with customer service and P&L responsibility.
• Valid driver’s license and acceptable driving record.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Supervises employees, performs annual performance reviews, oversees development plans; recommends compensation increases.
• Manages shop expenses and assets, including supplies and environmental needs.
• Meets annual profitability target for the team and store.
• Coordinates service repairs with the Service Advisor and uses scheduling tools.
• Ensures 100% on-time promise date delivery of repair work.
• Approves employees’ time and adjusts time on service calls as needed.
• Oversees inspections and quality control throughout repairs.
• Troubleshoots machines; conducts failure analysis and writes up parts/ labor information.

Skills

CAT machine systems

Leadership

Priority setting

Organizational skills

Customer service

MS Office

Conflict resolution

Communication

Self-motivation

Education

Associates Degree preferred

High school diploma or GED

Job description

Western States Equipment Company is seeking a Service Supervisor to lead a team of technicians in the repair and maintenance of CAT machinery. You will oversee performance reviews, scheduling, and parts coordination to ensure timely, high-quality service for customers.

The role emphasizes safety, accountability, and a strong customer-service mindset, with responsibilities spanning from daily operations to profitability targets. on-site work in Idaho region with opportunities for career growth.