Service Manager

Titan Machinery; Luverne (MN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

HSA (Health Savings Account)

401(k) with company match

Paid holidays

Job summary

Titan Machinery is seeking a Service Manager in Luverne, MN to lead the store's service operations, focusing on professionalism, safety, and efficiency. You will supervise service workflows, mentor staff, and drive customer satisfaction while meeting financial targets.

Join a team committed to quality service delivery, competitive benefits, and career growth opportunities in a dynamic dealership environment.

Qualifications

• 2+ years’ related experience or related education/training in service management.
• Ability to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Responsibilities

• Oversee service operations to meet financial and operational goals.
• Manage schedules, workflows, and customer work orders.
• Ensure compliance with safety and regulatory requirements.
• Provide exceptional customer interactions and service excellence.

Skills

People management

Leadership

Customer service

Job description

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: U nderstand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow s , including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience : Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication : Supervise and schedule employees, market the service department to ensure a steady workflow, and e nsure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: U phold environmental, health, and safety regulations , and e nsure all vehicles meet legal requirements

Qualifications

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc )
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Benefits

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives
• #TMManagement

Learn more about our benefits here: https://www.titanmachinery.com/titan-c are ers/c are ers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affiant employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.