Service Manager

Titan Machinery; Wagner (SD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

HSA contributions

PTO and holidays

401(k) with match

Pregnancy-related leave

Volunteer hours and safety equipment

Job summary

Titan Machinery is seeking a Service Manager to oversee all aspects of the store's service operations, with a focus on professionalism, safety, and efficiency. You will drive the department's financial performance, manage workflows, and ensure top-tier customer satisfaction in a fast-paced environment.

The role requires leadership of a team, the ability to schedule and coordinate service work orders, and travel up to 30% as needed.

Qualifications

• 2+ years’ related experience and/or related military experience, or related education/training.
• Willingness to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Responsibilities

• Manage and optimize service department operations to meet financial and performance goals.
• Handle customer inquiries, estimates, and complaints to maintain satisfaction and efficiency.
• Supervise staff, schedule work orders, and ensure accurate record-keeping.
• Uphold safety, environmental and regulatory requirements for service operations.

Skills

People leadership

Travel readiness

Flexibility

Education

Education/training

Job description

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top‑notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience : Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication : Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives

Learn more about our benefits here:https://www.titanmachinery.com/titan-careers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affiniti Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.