Heavy Equipment Service Coordinator

Socket.dev; Chester (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Linder Industrial Machinery Company is seeking a skilled heavy equipment technician with at least five years of experience to support field and shop service supervisors. The role involves documenting technician time, opening work orders, and communicating scope changes with customers and PSRs.

The ideal candidate has strong computer skills, a solid understanding of maintenance processes, and excellent interpersonal abilities to coordinate repairs, warranty claims, and training needs while

Qualifications

• High School diploma or GED required.
• Minimum five years’ experience as a heavy equipment Technician.
• Proficient computer skills.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions, and customer needs.

Responsibilities

• Ensure technician time and write-ups are submitted daily.
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes.
• Communicate with PSRs and customers regarding revised estimates/scope of work changes.
• Maintain written record of communications to ensure customers are aware of scope of work to be performed.
• Assist with follow up to technicians on status of the assigned work order.
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing.
• Maintain warranty repairs to ensure proper documentation is present for warranty claims.
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs.
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation.
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing.

Skills

Heavy equipment technician

Customer service

Interpersonal skills

Education

High School diploma or GED

Tools

Proficient computer skills

Job description

Linder Industrial Machinery Company is seeking a skilled heavy equipment technician with at least five years of experience to support field and shop service supervisors. The role involves documenting technician time, opening work orders, and communicating scope changes with customers and PSRs.

The ideal candidate has strong computer skills, a solid understanding of maintenance processes, and excellent interpersonal abilities to coordinate repairs, warranty claims, and training needs while