Service Coordinator

Linder-Industrial-Machinery-Company; Chesapeake (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Linder Industrial Machinery Company in Chesapeake, VA is seeking a detail-oriented service support professional to assist Field & Shop Service Supervisors in daily operations. Responsibilities include ensuring technician time and write-ups are submitted daily, opening work orders, updating estimates, and maintaining thorough records to keep customers informed.

The role emphasizes coordination between field technicians and shop staff.

Qualifications

• Demonstrates solid interpersonal communication and teamwork.
• Knowledge of vehicle/equipment maintenance and repair processes.
• Understanding of parts department functions and customer needs.

Responsibilities

• Submit technician time and write-ups daily.
• Open work orders and add segments when scope or estimates change.
• Communicate revised estimates and scope changes to PSRs and customers.
• Maintain written records of communications to keep customers informed.

Skills

Interpersonal skills

Maintenance knowledge

Customer needs understanding

Parts dept knowledge

Education

High School diploma or GED

Two years at Vocational or Technical School

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chesapeake, VA, US

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary:

Responsible for assisting both Field & Shop Service supervisors.

Responsibilities:

• Ensure technician time and write-ups are submitted daily
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes
• Communicate with PSRs and customers regarding revised estimates/scope of work changes
• Maintain written record of communications to ensure customers are aware of scope of work to be performed
• Assist with follow up to technicians on status of the assigned work order
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing
• Maintain warranty repairs to ensure proper documentation is present for warranty claims
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing

Education/Experience/Skills:

• High School diploma or GED and a minimum two years at Vocational or Technical School
• Minimum five years’ experience as a heavy equipment Technician
• Excellent interpersonal skills
• General knowledge of maintenance, repair, parts department functions, and customer needs

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.