Service Coordinator

Linder Industrial Machinery; Chester (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Linder Industrial Machinery Company is a leading heavy equipment dealer providing new, used, and rental equipment across multiple states. We are seeking a service coordinator to assist Field & Shop Service supervisors and help manage work orders, track technician time, and communicate updates to customers and PSRs.

Responsibilities include opening new work orders, documenting scopes, following up with technicians, and ensuring warranty documentation is complete, to keep teams on schedule and

Qualifications

• Minimum five years’ experience as a heavy equipment Technician.
• High School diploma or GED with vocational/technical training.
• Proficient computer skills and excellent interpersonal abilities.
• General knowledge of maintenance, repair, parts department functions, and customer needs.

Responsibilities

• Ensure technician time and write-ups are submitted daily.
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes.
• Communicate with PSRs and customers regarding revised estimates/scope of work changes.
• Maintain written record of communications to ensure customers are aware of scope of work to be performed.
• Assist with follow up to technicians on status of the assigned work order.
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing.
• Maintain warranty repairs to ensure proper documentation is present for warranty claims.
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs.
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation.
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing.

Skills

Five years heavy equipment technician

Proficient computer skills

Excellent interpersonal skills

Maintenance, repair, parts knowledge

Customer communication

Education

High School diploma or GED

Two years vocational/technical training

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Responsible for assisting both Field & Shop Service supervisors.

Responsibilities

• Ensure technician time and write-ups are submitted daily
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes
• Communicate with PSRs and customers regarding revised estimates/scope of work changes
• Maintain written record of communications to ensure customers are aware of scope of work to be performed
• Assist with follow up to technicians on status of the assigned work order
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing
• Maintain warranty repairs to ensure proper documentation is present for warranty claims
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing

Education/Experience/Skills

• High School diploma or GED and a minimum two years at Vocational or Technical School
• Minimum five years’ experience as a heavy equipment Technician
• Proficient computer skills
• Excellent interpersonal skills
• General knowledge of maintenance, repair, parts department functions, and customer needs

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.