Service Coordinator, Heavy Equipment & Field Support

Linder-Industrial-Machinery-Company; Chester (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Linder Industrial Machinery Company in Chester, VA is seeking a seasoned heavy equipment technician to support Field & Shop Service Supervisors. You will help manage daily work orders, track time and write-ups, and coordinate with customers on estimates and scope changes.

The ideal candidate has at least five years of hands-on heavy equipment experience, plus strong interpersonal skills and knowledge of maintenance, repair, parts coordination, and customer needs.

Qualifications

• High School diploma or GED with at least two years in vocational/technical training.
• Minimum five years' experience as a heavy equipment technician.
• Excellent interpersonal skills.
• Knowledge of maintenance, repair, parts department functions, and customer needs.

Responsibilities

• Ensure technician time and write-ups are submitted daily.
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes.
• Communicate with PSRs and customers regarding revised estimates/scope of work changes.
• Maintain written record of communications to ensure customers are aware of scope of work to be performed.
• Assist with follow up to technicians on status of the assigned work order.
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing.
• Maintain warranty repairs to ensure proper documentation is present for warranty claims.
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs.
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation.
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing.

Skills

Excellent interpersonal skills

Customer needs knowledge

Communication with customers

Education

High School diploma or GED with vocational/technical training

Job description

Linder Industrial Machinery Company in Chester, VA is seeking a seasoned heavy equipment technician to support Field & Shop Service Supervisors. You will help manage daily work orders, track time and write-ups, and coordinate with customers on estimates and scope changes.

The ideal candidate has at least five years of hands-on heavy equipment experience, plus strong interpersonal skills and knowledge of maintenance, repair, parts coordination, and customer needs.