Service Coordinator

Linder Industrial Machinery; Chesapeake (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Linder Industrial Machinery Company is seeking a qualified candidate to support Field and Shop Service supervisors in daily operations and customer communications. This role focuses on coordinating work orders, tracking estimates, and ensuring accurate documentation of service activities.

The ideal candidate has a high school diploma or GED, vocational training, five years as a heavy equipment technician, and strong computer and interpersonal skills to support warranty and training needs.

Qualifications

• High School diploma or GED with two years of vocational/technical training.
• Minimum five years of experience as a heavy equipment technician.
• Proficient computer skills.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts functions, and customer needs.

Responsibilities

• Ensure technician time and write-ups are submitted daily
• Initiate work order opening and add segments to jobs as scope changes
• Communicate with PSRs and customers regarding revised estimates/scope changes
• Maintain written records of communications for customer awareness
• Assist with follow up to technicians on status of assigned work order
• Maintain work orders with write-ups, time entries, and photos for supervisor review
• Maintain warranty repairs with proper documentation for claims
• Provide input to Field and Shop Supervisors on employee performance reviews and training needs
• Report rework or non-productive activity to Supervisors for both field and shop operations
• Update Supervisors on problem jobs prior to invoicing

Skills

Interpersonal skills

Computer skills

Maintenance knowledge

Customer service

Education

High School diploma / GED with vocational/tech coursework

Job description

Linder Industrial Machinery Company

is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Responsible for assisting both Field & Shop Service supervisors.

Responsibilities

• Ensure technician time and write-ups are submitted daily
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes
• Communicate with PSRs and customers regarding revised estimates/scope of work changes
• Maintain written record of communications to ensure customers are aware of scope of work to be performed
• Assist with follow up to technicians on status of the assigned work order
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing
• Maintain warranty repairs to ensure proper documentation is present for warranty claims
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing

Education/Experience/Skills

• High School diploma or GED and a minimum two years at Vocational or Technical School
• Minimum five years’ experience as a heavy equipment Technician
• Proficient computer skills
• Excellent interpersonal skills
• General knowledge of maintenance, repair, parts department functions, and customer needs

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.