Service Writer: Heavy Equipment, Customer-Focused

ASCO Equipment; Beaumont (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) & profit sharing

Paid holidays

Paid training

Advancement opportunities

ASCO Children's Education Program

Job summary

ASCO Equipment in Beaumont, Texas is seeking a Service Writer to coordinate maintenance needs with customers and service technicians. Experience with heavy equipment is preferred, but automotive industry experience may translate.

The role focuses on owning the customer experience and ensuring smooth communication across departments. You will manage work orders, prepare accurate repair estimates, monitor accounts receivable, and provide status updates to customers and field staff.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills, and experience with G-Suite & other service programs.
• A personal dedication to work safety and accountability.

Responsibilities

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Skills

Customer service

Communication

Time management

Teamwork

G-Suite

Service programs

Job description

ASCO Equipment in Beaumont, Texas is seeking a Service Writer to coordinate maintenance needs with customers and service technicians. Experience with heavy equipment is preferred, but automotive industry experience may translate.

The role focuses on owning the customer experience and ensuring smooth communication across departments. You will manage work orders, prepare accurate repair estimates, monitor accounts receivable, and provide status updates to customers and field staff.