Heavy-Duty Service Advisor — Drive Fleet Uptime

Kerry Brothers Truck Repair; Lenox Township (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Kerry Brothers Truck Repair in New Haven, MI is seeking an Experienced Heavy-Duty Service Advisor to join our growing team. You will be the primary liaison between customers and technicians, guiding repair orders from write-up through completion.

The ideal candidate has hands-on heavy-duty truck or diesel repair industry experience, strong communication skills, and the ability to explain repairs clearly to customers.

Qualifications

• Experience in heavy‑duty truck and diesel repair industry is required.
• Ability to understand technician findings and explain repairs clearly.
• Experience creating repair estimates and obtaining approvals.

Responsibilities

• Serve as the main link between customers and technicians.
• Create and manage repair orders from write-up to completion.
• Prepare estimates for labor, parts, and repairs.
• Communicate repairs and approvals to customers.
• Provide regular updates on status and timelines.

Skills

Heavy-duty experience

Customer service

Communication skills

Repair order management

Job description

Kerry Brothers Truck Repair in New Haven, MI is seeking an Experienced Heavy-Duty Service Advisor to join our growing team. You will be the primary liaison between customers and technicians, guiding repair orders from write-up through completion.

The ideal candidate has hands-on heavy-duty truck or diesel repair industry experience, strong communication skills, and the ability to explain repairs clearly to customers.