Heavy-Duty Service Advisor — Fleet Repair Expert

Kerrybros; Wixom (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Kerry Brothers Truck Repair in Wixom, Michigan, seeks an Experienced Heavy‑Duty Service Advisor to bridge customers and technicians throughout the repair process. You will manage repair orders, gather information, and communicate needs and timelines effectively.

The ideal candidate has experience in the heavy‑duty truck or diesel repair industry, strong customer service skills, and the ability to explain technician findings to customers.

Qualifications

• Experience as a Service Advisor, Service Writer, Shop Coordinator, or similar role.
• Heavy‑duty truck/diesel repair industry experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet customers and gather accurate information about vehicle concerns and repairs.
• Create and manage repair orders from write‑up to completion.
• Explain repair needs clearly to technicians and customers.
• Review technician findings and prepare accurate estimates for labor and parts.
• Obtain customer approvals and keep customers informed on status and costs.
• Coordinate with technicians, parts staff, and management to move jobs efficiently.
• Prioritize work based on downtime, parts availability, and shop capacity.
• Document approvals and communications in the repair order.

Skills

Service Advisor

Service Writer

Shop Coordinator

Heavy‑Duty truck experience

Job description

Kerry Brothers Truck Repair in Wixom, Michigan, seeks an Experienced Heavy‑Duty Service Advisor to bridge customers and technicians throughout the repair process. You will manage repair orders, gather information, and communicate needs and timelines effectively.

The ideal candidate has experience in the heavy‑duty truck or diesel repair industry, strong customer service skills, and the ability to explain technician findings to customers.