Experienced Heavy-Duty Service Advisor – Full-Time - New Haven
Kerry Brothers Truck Repair
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Job summary
Kerry Brothers Truck Repair in New Haven, MI is seeking an Experienced Heavy-Duty Service Advisor to join our growing team. You will be the primary liaison between customers and technicians, guiding repair orders from write-up through completion.
The ideal candidate has hands-on heavy-duty truck or diesel repair industry experience, strong communication skills, and the ability to explain repairs clearly to customers.
Qualifications
- Experience in heavy‑duty truck and diesel repair industry is required.
- Ability to understand technician findings and explain repairs clearly.
- Experience creating repair estimates and obtaining approvals.
Responsibilities
- Serve as the main link between customers and technicians.
- Create and manage repair orders from write-up to completion.
- Prepare estimates for labor, parts, and repairs.
- Communicate repairs and approvals to customers.
- Provide regular updates on status and timelines.
Skills
Job description
Kerry Brothers Truck Repair Lenox, Michigan, United States
Kerry Brothers Truck Repair is a fast-growing, family-owned company built on integrity, craftsmanship, and hard work. We proudly service fleets across Michigan with unmatched expertise, reliability, and customer care. Our team works on everything from heavy-duty trucks and trailers to reefer units and fabrication, making us a one-stop solution for the trucking industry.
To become the most responsive and complete fleet operations platform in the Midwest for fleets under 100 trucks—delivering uptime, efficiency, and peace of mind with one call, one invoice, and one accountable partner.
Heavy Duty Truck & Trailer Repair – Complete mechanical, electrical, suspension, and brake services.
Reefer Repair & Maintenance – Full service and emergency support for refrigerated units.
Tire Services – Heavy, medium, and light-duty tire repair and replacement.
Fabrication & Welding – Custom trailer and equipment solutions.
Parts & Inventory – A robust parts operation with new, used, and online sales to keep customers moving.
Road Service & Towing – 24/7 dispatch to minimize downtime for our customers.
Family-Owned Values – The personal touch of a family business with the scale and expertise of a professional fleet service provider.
Full-Service Capability – From roadside assistance to complex rebuilds, we do it all under one roof.
Expert Team – Our technicians, service advisors, and parts professionals are trained, certified, and committed to excellence.
Customer First – Communication, fast turnaround, and doing the job right the first time.
Growth & Opportunity – Expanding across Michigan, creating new career paths and leadership opportunities.
Our Core Values – Growth, Integrity, Excellence, Reliability, Family, Loyalty, Fun.
At Kerry Brothers, you’re not just an employee — you’re part of a growing family that values your skills, supports your career development, and celebrates success together. We are building the future of truck repair, and we want you to be part of it.
Location: New Haven, MI
Position: Experienced Heavy-Duty Service Advisor
Employment Type: Full‑Time
Kerry Brothers Truck Repair is a growing, family‑owned heavy‑duty truck repair company dedicated to providing dependable, high‑quality service to our customers and their fleets. Our team works together to keep trucks on the road while providing the communication, honesty, and service our customers expect.
We are looking for an Experienced Heavy‑Duty Service Advisor to join our Wixom team. This position is ideal for someone who understands the heavy‑duty truck repair industry, communicates well with both customers and technicians, and can confidently manage repair orders from initial write‑up through completion.
As a Heavy‑Duty Service Advisor, you will serve as the primary connection between our customers and our technicians. You will help identify customer concerns, communicate repair needs, prepare estimates, obtain approvals, and keep customers informed throughout the repair process.
Responsibilities include:
- Greet customers and gather accurate information regarding vehicle concerns and requested repairs.
- Create and manage repair orders from initial write‑up through completion.
- Communicate customer concerns clearly to technicians.
- Review technician inspection and diagnostic findings.
- Prepare accurate estimates for labor, parts, and recommended repairs.
- Contact customers to explain repair recommendations and obtain authorization.
- Provide customers with regular updates regarding repair status, additional findings, costs, and expected completion times.
- Coordinate with technicians, parts personnel, and management to keep repairs moving efficiently.
- Prioritize work based on customer needs, vehicle downtime, parts availability, and shop capacity.
- Review completed repair orders for accuracy before closing them out.
- Maintain accurate notes, approvals, documentation, and customer communication within the repair order.
- Assist with scheduling incoming repairs and managing the daily workflow of the shop.
- Build and maintain strong relationships with fleet customers, drivers, vendors, and other customers.
- Help resolve customer concerns professionally and efficiently.
- Identify additional repair and maintenance opportunities based on technician findings without recommending unnecessary work.
- Support the service team with other duties as needed.
We are specifically looking for someone with experience in the heavy‑duty truck, diesel, fleet maintenance, or commercial vehicle repair industry.
The ideal candidate will have:
- Previous experience as a Service Advisor, Service Writer, Shop Coordinator, or similar position.
- Heavy‑duty truck or diesel repair industry experience strongly preferred.
- Working knowledge of heavy‑duty truck systems, preventive maintenance, DOT‑related repairs, and common mechanical terminology.
- Ability to understand technician findings and explain repairs clearly to customers.
- Experience creating repair estimates and obtaining customer approvals.
- Strong customer service and communication skills.
- Ability to manage multiple repair orders and priorities at the same time.
- Strong organizational skills and attention to detail.
- Basic computer skills and the ability to learn shop management software.
- Ability to work effectively with technicians, parts personnel, management, drivers, and fleet customers.
- A professional, dependable, and team‑oriented attitude.
A successful Service Advisor at Kerry Brothers understands that communication is just as important as the repair itself. Our customers depend on their trucks to operate their businesses, so keeping them informed and helping minimize downtime is a major part of the job.
We're looking for someone who can take ownership of a repair order , communicate confidently with customers, work closely with technicians and parts, and help move jobs through the shop efficiently.
At Kerry Brothers Truck Repair, we're continuing to grow and are looking for experienced people who want to grow with us. We believe in taking care of our customers, supporting our employees, and creating a workplace built around teamwork and accountability.
Our core values include:
See what it's like to work at Kerry Brothers Truck Repair and learn more about our team.
If you have experience in the heavy‑duty truck repair industry and enjoy working with customers, technicians, and fleet operations, we'd like to hear from you.
Join the Kerry Brothers Truck Repair team in New Haven and help us keep our customers moving.
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