Senior Heavy-Duty Service Advisor — Fleet Repair & Customer Care

Kerry Brothers Truck Repair; Wixom (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Kerry Brothers Truck Repair in Wixom, Michigan is seeking an Experienced Heavy-Duty Service Advisor to join our team. This full-time role requires strong communication with customers and technicians, managing repair orders from start to finish, and delivering clear estimates and approvals. You will work closely with a skilled team to keep fleets on the road, prioritizing downtime and customer satisfaction. Join a family-owned shop focused on integrity and reliability.

Qualifications

• Experience in heavy-duty truck repair industry is required or strongly preferred.
• Proven ability to understand technician findings and explain repairs to customers.
• Ability to create repair estimates and obtain customer approvals.
• Strong customer service and communication skills are essential.

Responsibilities

• Serve as primary connection between customers and technicians; identify concerns and communicate repair needs.
• Create and manage repair orders from write-up through completion.
• Prepare estimates for labor, parts, and repairs and obtain approvals.
• Provide customers with regular updates on status, costs, and completion times.
• Coordinate with technicians, parts personnel, and management to keep repairs moving smoothly.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Teamwork

Attention to detail

Basic computer skills

Tools

Shop management software

Job description

Kerry Brothers Truck Repair in Wixom, Michigan is seeking an Experienced Heavy-Duty Service Advisor to join our team. This full-time role requires strong communication with customers and technicians, managing repair orders from start to finish, and delivering clear estimates and approvals. You will work closely with a skilled team to keep fleets on the road, prioritizing downtime and customer satisfaction. Join a family-owned shop focused on integrity and reliability.