Heavy Equipment Service Advisor

Sonsray Inc; Phoenix (AZ); On-site; USD 33,062 - 46,838; Full time

Benefits offered by this job

Medical coverage (PPO + HSA options)

Dental, Vision, and Life insurance

401(k) plan

80 hours of annual vacation

Annual boot voucher

Paid day off for community service

Birthday meal

Company growth emphasis

Annual Holiday Party

Job summary

A leading heavy machinery service provider in Phoenix, AZ, is seeking a Service Writer to be the main point of contact between customers and the service department. This role involves managing repair requests, preparing repair orders, and ensuring customer satisfaction. Candidates should have a minimum of 3 years of relevant experience, preferably in a dealership setting, and excellent customer service skills. The position offers competitive pay and a range of benefits including medical coverage and paid volunteer days.

Qualifications

• Minimum 3 years of experience in office administrative duties and customer relations.
• Experience in Refrigerated Transportation or Heavy Diesel dealership preferred.
• Excellent ability to handle customer updates and concerns professionally.

Responsibilities

• Verifies warranty and service contract coverage.
• Develops estimates for repairs and services.
• Prepares repair orders based on customer needs.
• Maintains job board and delegates work to technicians.
• Maintains customer confidence through communication.

Skills

Customer service

Computer skills

Problem-solving

Bilingual in Spanish

Job description

A leading heavy machinery service provider in Phoenix, AZ, is seeking a Service Writer to be the main point of contact between customers and the service department. This role involves managing repair requests, preparing repair orders, and ensuring customer satisfaction. Candidates should have a minimum of 3 years of relevant experience, preferably in a dealership setting, and excellent customer service skills. The position offers competitive pay and a range of benefits including medical coverage and paid volunteer days.