Diesel Service Advisor — Customer Solutions & Growth

W.W.Williams; Albuquerque (NM); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

W.W. Williams in Albuquerque, NM is seeking a Service Advisor to support technicians and help run a profitable service department.

You will help manage staffing, improve customer satisfaction, and control costs while ensuring work is performed to the customer's satisfaction. You will liaise between customers and shop personnel, prepare quotes, obtain authorization, document communications, and open/close work orders with attention to warranty status and pricing terms.

Qualifications

• 3+ Years’ experience with heavy duty dealership and/or diesel service environment.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Communicates with the customer to determine concerns, problems or needs - while maintaining a high degree of professionalism.
• Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
• Liaison between customers and shop personnel to determine work to be performed, quote prices and credit terms with a high degree of accuracy and obtain customers’ authorization to proceed.
• Stays in close contact with customers during the course of the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms and special customer requests.
• Open and close work orders in a timely manner.
• Verifying equipment's current warranty status with assistance from warranty department.

Skills

Written and verbal communication

Customer service

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

W.W. Williams in Albuquerque, NM is seeking a Service Advisor to support technicians and help run a profitable service department.

You will help manage staffing, improve customer satisfaction, and control costs while ensuring work is performed to the customer's satisfaction. You will liaise between customers and shop personnel, prepare quotes, obtain authorization, document communications, and open/close work orders with attention to warranty status and pricing terms.