Wrecker Dispatcher

True North Fleet Services; Lawrenceville (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Account

Life insurance

Paid time off

Employee referral program

Training and career development

Job summary

Myles Truck Repair, in partnership with True North Fleet Services, is seeking an experienced Heavy-Duty Wrecker Dispatcher to coordinate towing and roadside operations. This role acts as the communications hub among customers, drivers, technicians, and leadership, handling calls from start to finish with safety and professionalism.

The Dispatcher will allocate resources, monitor ongoing calls, and maintain documentation while prioritizing priorities in a fast-paced environment.

Qualifications

• Experience in heavy-duty towing, roadside, fleet operations, or dispatch.
• Strong communication and customer service skills.
• Ability to prioritize multiple calls in a fast-paced environment.
• Proficient with dispatch tools, GPS, and MS Office.
• Detail-oriented with strong follow-through.

Responsibilities

• Receive and coordinate heavy-duty towing, recovery, and roadside service calls.
• Gather accurate information regarding vehicle location, equipment needs, customer concerns, and service requirements.
• Dispatch the appropriate driver and equipment based on location, urgency, capability, and availability.
• Maintain clear communication with customers and drivers throughout each service call.
• Monitor active calls and adjust resources as priorities and conditions change.
• Coordinate with shop operations when vehicles require additional repair or service.
• Maintain accurate dispatch, customer, and service documentation.
• Help maximize driver productivity, equipment utilization, and response times.
• Escalate customer, safety, or operational concerns when necessary.
• Support a culture of safety, accountability, teamwork, and exceptional customer service.

Skills

Heavy-duty towing

Roadside assistance

Fleet operations

Dispatch expertise

Customer service

Communication skills

Problem-solving

Microsoft Office

GPS navigation

Tools

GPS

Service management software

Microsoft Office

Job description

Position Summary

At Myles Truck Repair, with our trusted partner True North Fleet Services, we are looking for an experienced Heavy-Duty Wrecker Dispatcher to help coordinate our towing and roadside operations.

Position Summary

At Myles Truck Repair, with our trusted partner True North Fleet Services, we are looking for an experienced Heavy-Duty Wrecker Dispatcher to help coordinate our towing and roadside operations. This position serves as the communication hub between customers, wrecker operators, technicians, and leadership. The Dispatcher is responsible for understanding the customer's situation, deploying the right resources, maintaining communication, and helping ensure every call is handled safely, professionally, and efficiently. The right person thrives in a fast-moving environment, stays composed when priorities change, and takes ownership from the initial call through completion.

Key Responsibilities

• Receive and coordinate heavy-duty towing, recovery, and roadside service calls.
• Gather accurate information regarding vehicle location, equipment needs, customer concerns, and service requirements.
• Dispatch the appropriate driver and equipment based on location, urgency, capability, and availability.
• Maintain clear communication with customers and drivers throughout each service call.
• Monitor active calls and adjust resources as priorities and conditions change.
• Coordinate with shop operations when vehicles require additional repair or service.
• Maintain accurate dispatch, customer, and service documentation.
• Help maximize driver productivity, equipment utilization, and response times.
• Escalate customer, safety, or operational concerns when necessary.
• Support a culture of safety, accountability, teamwork, and exceptional customer service.

Qualifications

• Experience in heavy-duty towing, roadside assistance, trucking, fleet operations, transportation, logistics, or dispatch preferred.
• Understanding of commercial trucks, trailers, towing equipment, or roadside operations is highly valued.
• Strong communication and customer service skills.
• Ability to prioritize multiple active service calls in a fast-paced environment.
• Strong judgment and problem-solving skills, especially when situations change quickly.
• Comfortable communicating with drivers, technicians, customers, and leadership.
• Strong attention to detail and follow-through.
• Comfortable using dispatch, GPS, service management, and Microsoft Office systems.

What We Offer

• Competitive compensation based on experience and capabilities.
• Stable work with an established heavy-duty truck service organization.
• Training and opportunities to expand industry knowledge.
• Exposure to towing, recovery, roadside, and fleet repair operations.
• Opportunity for increased responsibility and long-term career growth.
• A team environment built around safety, accountability, and getting the job done.

WHY THIS ROLE WORKS

This role is ideal for someone who likes being at the center of the action. No two days are exactly alike, and your decisions directly impact customers, drivers, response times, and the overall performance of the operation. You aren't simply assigning calls—you are helping coordinate people, equipment, customers, and priorities to keep trucks moving. What success looks like: Strong ownership, sound decision-making, operational excellence, urgency, customer focus, and consistent accountability from dispatch through completion.

Benefits

• 401(k) with company matching.
• Health, dental, and vision insurance.
• Health Savings Account and Flexible Spending Account options.
• Life insurance.
• Paid time off.
• Employee referral program.
• Training and career development opportunities.

EQUAL OPPORTUNITY

Myles Truck Repair and True North Fleet Services are equal opportunity employers. We are committed to providing employment opportunities based on qualifications, performance, and business needs without regard to protected characteristics under applicable federal, state, or local law.