Heavy-Duty Parts Counter Pro

Pace Transportation; Indianapolis (IN); On-site; USD 38,000 - 56,000; Full time

Job summary

Pace Transportation is seeking a Counter Sales Associate to be the first touch for customers seeking heavy‑duty vehicle parts. You will advise, sell, and provide solutions to meet customer needs both in person and by phone, while building lasting relationships.

You will use catalogs and ERP systems to ensure correct parts and accurate orders, contributing to smooth transactions and inventory flow. The role requires strong communication, a proven sales mindset, and the ability to work

Qualifications

• High school diploma or equivalent; relevant certifications a plus.
• Sales, customer service, or counter sales experience in heavy‑duty vehicle/auto parts.
• Strong verbal and written communication.
• Ability to quickly develop product knowledge for customer interactions.
• Familiarity with POS systems such as Karmak.
• Ability to work independently and as part of a team.
• Positive attitude and strong problem‑solving skills.
• Detail‑oriented with organizational skills.

Responsibilities

• Greet and engage customers in-person and over the phone, guiding product selection.
• Actively sell heavy‑duty vehicle parts and services to existing customers and prospects.
• Develop knowledge of aftermarket parts, applications, and specs.
• Use catalogs, manuals, and ERP systems to identify and sell parts.
• Suggest related or alternative parts when exact replacements aren’t available.
• Explain product features, warranties, and pricing to customers.
• Assist in pulling and preparing inventory orders for pickup or delivery.
• Support stock organization and order processing to maintain inventory.
• Collaborate with service, sales, and leasing to identify parts needs.

Skills

Sales experience

Customer service

Communication skills

Teamwork

Physical stamina

Education

High school diploma

Tools

Karmak

ERP systems

POS systems

Job description

Pace Transportation is seeking a Counter Sales Associate to be the first touch for customers seeking heavy‑duty vehicle parts. You will advise, sell, and provide solutions to meet customer needs both in person and by phone, while building lasting relationships.

You will use catalogs and ERP systems to ensure correct parts and accurate orders, contributing to smooth transactions and inventory flow. The role requires strong communication, a proven sales mindset, and the ability to work