Heavy-Duty Parts Counter Specialist

FleetPride, Inc.; West Haven (UT); On-site; USD 35,000 - 55,000; Full time

Job summary

FleetPride, Inc. is actively seeking a sales associate to assist customers in selecting heavy-duty parts by phone or in person. You will locate parts from warehouses, quote prices, and process orders while identifying related items to upsell.

The role requires a minimum two years in heavy-duty parts sales, strong customer service, and solid Windows XP/MS Office skills. You will also handle warranties, credits, and emergencies with accurate pricing and documentation.

Qualifications

• High School Diploma or GED.
• Minimum 2 years experience in sales; heavy-duty automotive parts preferred.
• Intermediate knowledge of Windows XP (Excel, Word, Outlook).
• Strong customer-service and communication skills.
• Ability to locate parts and process orders accurately.

Responsibilities

• Help determine and obtain heavy duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.

Skills

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Sales Experience

Education

High School Diploma

Tools

Windows XP

Job description

FleetPride, Inc. is actively seeking a sales associate to assist customers in selecting heavy-duty parts by phone or in person. You will locate parts from warehouses, quote prices, and process orders while identifying related items to upsell.

The role requires a minimum two years in heavy-duty parts sales, strong customer service, and solid Windows XP/MS Office skills. You will also handle warranties, credits, and emergencies with accurate pricing and documentation.