Heavy-Duty Parts Counter Sales Pro: Growth & Impact

FleetPride, Inc.; Topeka (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

FleetPride, the nation’s largest distributor of heavy-duty truck and trailer parts, seeks a parts counter associate to assist customers by phone or in person, identify needs, quote prices, and locate parts from the warehouse or branch.

You will advise on related parts, process credits and returns, handle warranty issues, maintain a clean counter area, and protect pricing confidentiality while delivering excellent service. Minimum 2 years’ sales experience preferred.

Qualifications

• High School Diploma or GED or High School Equivalence Certificate.
• Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.
• Intermediate knowledge level of Windows XP (Excel, Word and Outlook).

Responsibilities

• Help determine and obtain heavy duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers' questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order.
• Ensure that display areas encourage sales.

Skills

Active Listening

Communicating

Time management

Persuasion

Service orientation

Education

High School Diploma or GED

Tools

Windows XP

Microsoft Excel

Microsoft Word

Outlook

Job description

FleetPride, the nation’s largest distributor of heavy-duty truck and trailer parts, seeks a parts counter associate to assist customers by phone or in person, identify needs, quote prices, and locate parts from the warehouse or branch.

You will advise on related parts, process credits and returns, handle warranty issues, maintain a clean counter area, and protect pricing confidentiality while delivering excellent service. Minimum 2 years’ sales experience preferred.