Hearing Wellness Advocate & Care Coordinator

Socket.dev; Kenner (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate on hearing wellness, schedule tests, and support growth through community outreach.

The position is on-site at Sam's Club Hearing Aid Center in Kenner, LA, with responsibilities including outbound calling, test scheduling, and promoting non-hearing aid products to meet daily targets. Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general computer knowledge.
• Excellent oral and written communication, organizational, problem-solving, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener as an intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members for return visits.
• Promote HAC during Sam's club events and other events.
• Will be based in HAC but spend 95% of time walking/working the club.

Skills

Customer service

Sales experience

Retail experience

PC hardware/software

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling software

PC basics

Job description

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate on hearing wellness, schedule tests, and support growth through community outreach.

The position is on-site at Sam's Club Hearing Aid Center in Kenner, LA, with responsibilities including outbound calling, test scheduling, and promoting non-hearing aid products to meet daily targets. Equal opportunity employer.