Patient Journey Scheduler - Hearing Care Team

Ultipro; Glencoe (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Audibel in Minnesota is seeking a Clinical Scheduling Coordinator to deliver a high level of customer service and schedule hearing care appointments across our clinic network. You will be the first impression, guiding patients through their journey with empathy and clarity.

You will answer inbound calls, address inquiries, update patient records in CRM, and work as part of a team to ensure an accurate, timely, and courteous experience for every patient.

Qualifications

• High School degree required or equivalent work history.
• Previous call center experience preferred.
• Office/Administrative experience preferred.

Responsibilities

• Provide personalized customer service to patients with emphasis on scheduling hearing appointments.
• Answer inbound calls and assist patients with inquiries.
• Effectively communicate the benefits of seeking provider care in the clinic.
• Practice active listening to better serve patients.
• Stay updated on hearing profession and gather, comprehend, and interpret basic patient information for marketing purposes.
• Use sound judgment in managing difficult patient situations and respond to requests for service/assistance.
• Update patient management software database with call notes, changes, and status of each patient.

Skills

Communication

Multitasking

Organizational skills

Phone etiquette

Problem-solving

Team player

Attention to detail

Written and verbal communication

Education

High School degree or equivalent

Tools

Microsoft Office (Outlook, Excel)

Microsoft Dynamics CRM

Job description

Audibel in Minnesota is seeking a Clinical Scheduling Coordinator to deliver a high level of customer service and schedule hearing care appointments across our clinic network. You will be the first impression, guiding patients through their journey with empathy and clarity.

You will answer inbound calls, address inquiries, update patient records in CRM, and work as part of a team to ensure an accurate, timely, and courteous experience for every patient.