Hearing Care Coordinator — Scheduling & Patient Care

Sonova Group; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K with a Company Match

Free hearing aids for employees

PTO and Holidays

No Nights or Weekends

Legal Shield and Identity Theft

Floating Holiday

Job summary

Sonova is seeking a Hearing Care Coordinator in Austin, TX to work closely with clinical staff and patients, scheduling appointments, verifying insurance, and supporting providers. The role emphasizes high-quality patient service, accurate documentation, and effective communication within a medical environment.

Candidates should have a High School Diploma or equivalent and 2+ years in a healthcare setting, with customer service experience.

Qualifications

• Professional verbal and written communication required.
• Strong relationship-building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule appointments and manage patient intake forms.
• Verify insurance benefits and assist with authorization.
• Process patient orders and payments.
• Maintain patient files and records with HIPAA-compliant practices.
• Assist with event planning and outreach activities.

Skills

Professional communication

Relationship building

Microsoft Office

HIPAA

Education

High School Diploma or equivalent

Job description

Sonova is seeking a Hearing Care Coordinator in Austin, TX to work closely with clinical staff and patients, scheduling appointments, verifying insurance, and supporting providers. The role emphasizes high-quality patient service, accurate documentation, and effective communication within a medical environment.

Candidates should have a High School Diploma or equivalent and 2+ years in a healthcare setting, with customer service experience.