Hearing Care Coordinator | Patient Experience & Scheduling

Sonova Group; Portland (ME); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

401K with a Company Match

FREE hearing aids to all employees

PTO and Holiday Time

No Nights or Weekends

Legal Shield and Identity Theft Protection

1 Floating Holiday per year

Job summary

A leading healthcare provider in Portland, ME is seeking a Patient Care Coordinator to ensure quality care and support for patients. Responsibilities include greeting patients, scheduling appointments, verifying insurance, and maintaining patient records. Applicants should have a High School Diploma and experience in healthcare and customer service. This role offers competitive pay along with benefits such as a 401K with a company match and free hearing aids for employees.

Qualifications

• Prior experience/knowledge with hearing aids is a plus.
• 2+ years in a health care environment is preferred.
• Previous customer service experience is required.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule follow-up hearing tests and consultations.
• Verify insurance benefits and provide first level support to patients.

Skills

Professional verbal and written communication

Strong relationship building skills

Experience with Microsoft Office and Outlook

Knowledge of HIPAA regulations

Education

High School Diploma or equivalent

Job description

A leading healthcare provider in Portland, ME is seeking a Patient Care Coordinator to ensure quality care and support for patients. Responsibilities include greeting patients, scheduling appointments, verifying insurance, and maintaining patient records. Applicants should have a High School Diploma and experience in healthcare and customer service. This role offers competitive pay along with benefits such as a 401K with a company match and free hearing aids for employees.