HealthTech Training Consultant (Remote & Onsite)

Netsmart; Overland Park (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Netsmart is seeking a Training Specialist to identify and solve client and end-user challenges through clear training experiences. The role involves delivering trainings remotely and onsite, developing product documentation, and maintaining deep product expertise to support implementation teams.

You will work with cross-functional teams, advocate for end users, and ensure messaging is aligned with client needs, while managing logistics for trainings and ensuring accessibility across healthcare

Qualifications

• Bachelor’s Degree or equivalent work experience.
• At least 2 years of work experience in an implementation, product management, or training capacity.
• Ability to develop and deliver multi-modal communications that convey a clear understanding of the unique needs of different audiences.
• Able to actively learn when tackling new problems, using both successes and failures as learning opportunities.

Responsibilities

• Identify and solve client and end-user challenges through a clear and concise training methodology.
• Produce engaging product documentation and trainings using various media; deliver both remote and onsite training sessions to clients and internal stakeholders.
• Manage logistics for designated internal and customer-facing trainings, including calendar, registration, attendance tracking, facility set-up, etc.
• Develop and maintain a deep expertise in the Netsmart product and partner integrations.
• Work in cross-functional teams, acting as an advocate for the end user, to ensure client needs are met, and messaging is aligned and consistent.
• Support implementation and managed services teams to effectively train our newest customers.
• Communicate functionality and technical concepts to non-technical and technical users.

Skills

Multi-modal communications

Training delivery

Active learning

Education

Bachelor’s Degree or equivalent work experience

Job description

Netsmart is seeking a Training Specialist to identify and solve client and end-user challenges through clear training experiences. The role involves delivering trainings remotely and onsite, developing product documentation, and maintaining deep product expertise to support implementation teams.

You will work with cross-functional teams, advocate for end users, and ensure messaging is aligned with client needs, while managing logistics for trainings and ensuring accessibility across healthcare