HealthFront ER Associate PRN

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a customer service professional to welcome and assist visitors and patients in the ER. The role includes rounding the ER reception area and back room, and communicating with patients and visitors to make their stay or wait more comfortable and seamless.

The position also serves as a brand advocate for SMHCS, upholding service standards and supporting cross-departmental care to enhance the patient experience.

Qualifications

• Minimum of one year of experience in a customer service setting.
• Demonstrated ability to work well with a diverse public.
• Must be approachable and able to communicate clearly with patients and visitors.

Responsibilities

• Welcome and assist visitors and patients at the ER reception area.
• Round ER reception area and back room to ensure smooth operations.
• Provide information and promote Sarasota Memorial Health Care System services to improve the patient experience.

Skills

Customer service

Communication skills

Interpersonal skills

Diversity awareness

Retail experience

Social media literacy

Computer proficiency

Education

HS diploma/GED/certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Social media

Job description

Department

HealthBrands

Job Summary

Welcomes and assists visitors and patients to Sarasota Memorial Hospital ER. Rounds ER reception area as well as back room. Provides communication to patients and visitors as appropriate and assists with products or recommending services to make the stay/wait more comfortable and as seamless as possible. Serves as a brand advocate for SMHCS.

Required Qualifications

• Require a minimum of one (1) year of experience in a customer service setting.
• Require demonstrated ability to work well with a diverse public.
• Requires constant approachability; ability for persons who need assistance to see the associate’s smile, read lips, and hear voice clearly to ensure consistent and distinct communication.

Preferred Qualifications

• Prefer a Bachelor's degree or an Associate degree.
• Prefer demonstrated computer proficiency in Word, Excel, Outlook, and social media.
• Prefer demonstrated effective verbal and written communication skills.
• Prefer demonstrated interpersonal relations and customer service skills that reflect the standards of SMHCS.
• Prefer demonstrated knowledge of the healthcare industry.
• Prefer demonstrated organizational skills.
• Prefer one (1) year of previous retail experience.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/