Patient Relations Rep II - Front Office - FGP OB/GYN, Sarasota

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 42,000; Part time

Job summary

Sarasota Memorial Health Care System is seeking a front-desk patient access professional to support patient scheduling, check-in, checkout and follow-up activities. The role involves acting as a liaison between physicians, patients, facilities and insurance providers while handling payments at checkout.

Applicants should have strong data entry skills, a professional demeanor and the ability to manage multiple tasks with reliability and initiative, while upholding strict confidentiality and

Qualifications

• Requires computer, keyboard and data input skills.
• Requires pleasant and professional demeanor.
• Requires skill in establishing and maintaining effective working relationships.
• Requires demonstrated initiative and self-direction.
• Requires ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Requires dependability/reliability.

Responsibilities

• Schedule patients and coordinate appointments.
• Handle patient check-in and checkout processes and follow-up activities.
• Serve as liaison between physician, patient, facility and insurer.
• Assist with payment collection at checkout.
• Maintain strict confidentiality of patient information.
• Adhere to compliance standards and support the organization’s Mission, Vision and Values.

Skills

Data entry

Pleasant demeanor

Multitasking

Initiative

Reliability

Communication skills

Education

High School Diploma or GED

Tools

EHR/EMR

Job description

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/