ER Guest Services Associate – Patient Experience Champion

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a customer service professional to welcome and assist visitors and patients in the ER. The role includes rounding the ER reception area and back room, and communicating with patients and visitors to make their stay or wait more comfortable and seamless.

The position also serves as a brand advocate for SMHCS, upholding service standards and supporting cross-departmental care to enhance the patient experience.

Qualifications

• Minimum of one year of experience in a customer service setting.
• Demonstrated ability to work well with a diverse public.
• Must be approachable and able to communicate clearly with patients and visitors.

Responsibilities

• Welcome and assist visitors and patients at the ER reception area.
• Round ER reception area and back room to ensure smooth operations.
• Provide information and promote Sarasota Memorial Health Care System services to improve the patient experience.

Skills

Customer service

Communication skills

Interpersonal skills

Diversity awareness

Retail experience

Social media literacy

Computer proficiency

Education

HS diploma/GED/certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Social media

Job description

Sarasota Memorial Health Care System is seeking a customer service professional to welcome and assist visitors and patients in the ER. The role includes rounding the ER reception area and back room, and communicating with patients and visitors to make their stay or wait more comfortable and seamless.

The position also serves as a brand advocate for SMHCS, upholding service standards and supporting cross-departmental care to enhance the patient experience.