Healthcare Training Specialist: Elevate Customer Care

Datavant; Austin (TX); On-site; USD 64,000 - 74,000; Full time

Job summary

Datavant is seeking a Training Specialist to design and deliver training for our customer service teams, ensuring readiness for product changes and process updates. You will partner with Customer Service, Quality, and Product to keep training current and measurable, leveraging strong facilitation and coaching skills to drive a high-performing support organization.

The role requires hands-on delivery of instructor-led and virtual training, plus ongoing development of learning materials and

Qualifications

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Training Needs Analysis and Program Planning: identify skill gaps and plan training initiatives.
• Curriculum Design and Development: create new hire and ongoing programs and materials.
• Facilitation and Coaching: conduct instructor-led and virtual training, provide coaching, adjust delivery.
• Readiness Assessment and Program Evaluation: assess learner readiness and program impact.
• Program Administration: coordinate schedules, maintain records, ensure data privacy.

Skills

Facilitation

Coaching

Communication

Collaboration

Tools

LMS

Virtual training tools

Job description

Datavant is seeking a Training Specialist to design and deliver training for our customer service teams, ensuring readiness for product changes and process updates. You will partner with Customer Service, Quality, and Product to keep training current and measurable, leveraging strong facilitation and coaching skills to drive a high-performing support organization.

The role requires hands-on delivery of instructor-led and virtual training, plus ongoing development of learning materials and