Healthcare Tech Support Analyst — Endpoints & Networking

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine seeks a Technical Support Analyst Associate to maintain endpoint hardware and core software across desktops, laptops, mobile devices, printers, and telephony. You will provide end-user guidance and support, including deploying hardware and software as needed, with on-call duties to keep NM systems available.

The role supports NM Information Services, driving reliable technology for clinicians and staff while contributing to digital transformation and AI initiatives.

Qualifications

• 0-3 years of experience in technical support or related discipline.
• Basic support knowledge of desktops, laptops, and mobile devices, including MS Office products, printers, telephony hardware, and network configurations (wired and wireless).
• Bachelor’s Degree in a related field; IT related certification preferred.

Responsibilities

• Maintain NM endpoint hardware and core software including computing devices, pagers, printers, telephony hardware, OSes, and EHR-related software.
• Provide business-use and technical guidance for end-user technologies and assist with hardware/software deployments.
• Participate in on-call support to ensure availability and performance of NM systems.

Skills

End-user support

Desktops & mobile devices

Network basics

On-call support

Education

Bachelor’s Degree in related field

Tools

MS Office

Printers

Telephony hardware

EHR systems

Job description

Northwestern Medicine seeks a Technical Support Analyst Associate to maintain endpoint hardware and core software across desktops, laptops, mobile devices, printers, and telephony. You will provide end-user guidance and support, including deploying hardware and software as needed, with on-call duties to keep NM systems available.

The role supports NM Information Services, driving reliable technology for clinicians and staff while contributing to digital transformation and AI initiatives.