CMDB & ITSM Technical Analyst | Healthcare IT

SmartRecruiters, Inc.; Chicago (IL); Hybrid; USD 52,000 - 69,000; Full time

Job summary

Northwestern Medicine is seeking a Technical Analyst to keep our critical applications fully operational within the NM information services environment. You will collaborate with IS teams to monitor, analyze, and plan upgrades to ensure reliability and seamless integration with clinical and administrative workflows.

The role requires 3+ years of technical experience and a Bachelor's degree, plus strong communication skills to support users and coordinate with vendors.

Qualifications

• 3+ years of technical experience in IT/healthcare systems.
• Bachelors in related field preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Maintains assigned application systems and ensures integration within NMHC IT environment.
• Monitors and plans upgrades to ensure functionality and stability for users.
• Provides guidance to end users and coordinates with vendors as needed.
• Participates in on-call support to guarantee system availability.

Skills

Technical experience

Verbal and written communication

Education

Bachelor's degree

Job description

Northwestern Medicine is seeking a Technical Analyst to keep our critical applications fully operational within the NM information services environment. You will collaborate with IS teams to monitor, analyze, and plan upgrades to ensure reliability and seamless integration with clinical and administrative workflows.

The role requires 3+ years of technical experience and a Bachelor's degree, plus strong communication skills to support users and coordinate with vendors.