Healthcare IT Endpoint Support Analyst

Northwestern Medicine; Winfield (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Northwestern Medicine is seeking a Technical Support Analyst Associate in Winfield, IL. You will maintain endpoint hardware and core software, including desktops, laptops, printers, telephony, and electronic health record systems.

The role involves deploying hardware/software and participating in on-call support to ensure system availability and performance. The ideal candidate has 0-3 years in technical support, with basic knowledge of desktops, laptops, mobile devices, MS Office, printers, and

Qualifications

• 0-3 years of experience in technical support or related discipline.
• Basic support knowledge of desktops, laptops, and mobile devices, including MS Office products, printers, telephony hardware, and network configurations.

Responsibilities

• Maintain NM endpoint hardware and core software including computing devices, printers, telephony, and NM’s electronic health record.
• Provide hardware/software deployment and on-call support to ensure availability and performance of NM systems.
• Support end-user technologies with guidance and escalations as needed.

Skills

Desktop support

Networking basics

MS Office

Education

Bachelor's degree

Job description

Northwestern Medicine is seeking a Technical Support Analyst Associate in Winfield, IL. You will maintain endpoint hardware and core software, including desktops, laptops, printers, telephony, and electronic health record systems.

The role involves deploying hardware/software and participating in on-call support to ensure system availability and performance. The ideal candidate has 0-3 years in technical support, with basic knowledge of desktops, laptops, mobile devices, MS Office, printers, and