Tech Support Analyst Associate

Northwestern Medicine; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Benefits

Job summary

Northwestern Medicine Information Services seeks a Technical Support Analyst Associate to manage endpoint hardware, desktops, laptops, mobile devices, printers, and related software, including the EHR, with on-site responsibilities and on-call support.

The role emphasizes end-user support, basic networking, and telephony hardware, collaborating with IT teams to keep NM systems reliable for patients and staff.

Qualifications

• 0-3 years of experience in technical support or related discipline.
• Basic support knowledge of desktops, laptops, and mobile devices, including MS Office products, printers, telephony hardware, and network configurations.
• Preferred: Bachelor’s Degree in a related field and IT-related certification.

Responsibilities

• Maintain NM endpoint hardware and core software including computing devices, pagers, printers, telephony and telephony hardware, operating systems, core software and NM’s electronic health record.
• Provide business-use and technical guidance for end-user technologies; assist with hardware and software deployment as needed.
• Participate in on-call support to ensure availability and performance of NM systems.

Skills

MS Office

End-user support

Hardware troubleshooting

Network configuration

Education

Bachelor’s degree in related field

IT certification

Tools

Printers

Telephony hardware

Computing devices

EHR systems

Job description

Description

TheTechnical Support Analyst Associatereflects the mission, vision, and values of Northwestern Medicine (NM), adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Technical Support Analyst possesses advanced knowledge of desktops, laptops, mobile devices, and associated operating systems and peripherals. Additionally, the analyst has in-depth understanding of networking (wired and wireless), printing and printing hardware, telephony support, and audio-visual support.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests, as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation, and rollout of advanced cyber controls that support digital transformation strategies.
• Implementing advanced technologies in clinical and administrative areas.
• Furthering the development of the end-user support model to help enhance modern infrastructure.

Responsibilities:

The Technical Support Analyst Associate will have primary responsibility for maintaining all NM endpoint hardware and core software including but not limited to computing devices, pagers, printers, telephony and telephony hardware, operating systems, core software and some specialized software/systems including NM’s electronic health record. To that purpose, the position provides business-use guidance as well as technical guidance for end user technologies. The role includes hardware and software deployment as necessary.This position requires participation in an on-call support to ensure the availability and performance of our systems.

Qualifications

Minimum Requirements:

Experience:

• 0-3 years of experience in technical support or related discipline.

Behavioral Attributes:

• Basic support knowledge of desktops, laptops, and mobile devices, including MS Office products, printers, telephony hardware, and network configurations (wired and wireless).

Preferred:

• Bachelor’s Degree in a related field.
• I.T. related certification.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.