Healthcare Switchboard Specialist — Calm Caller Support

Woodland-Heights-Medical-Center; Lufkin (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Woodland-Heights-Medical-Center in Lufkin, TX is seeking a part-time Switchboard Operator to handle high-volume calls and patient inquiries. You will route calls, paging staff for emergencies, and coordinate information delivery with courtesy and professionalism.

Requirements include 0–2 years in customer service or healthcare settings, with 1–2 years of switchboard experience preferred. Day shift, Friday through weekend hours, and regular attendance are expected.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers incoming calls promptly and routes them to the appropriate department or individual.
• Performs paging for employees, providers, and rapid response teams, including emergencies.
• Provides accurate information to patients, staff, and external customers.
• Transfers calls to proper extensions to ensure seamless communication.
• Coordinates emergency codes and disaster communications and notifies on-call staff.
• Screens demographic information and maintains inpatient documentation for the Business Office.

Skills

Switchboard operation

Customer service

Job description

Woodland-Heights-Medical-Center in Lufkin, TX is seeking a part-time Switchboard Operator to handle high-volume calls and patient inquiries. You will route calls, paging staff for emergencies, and coordinate information delivery with courtesy and professionalism.

Requirements include 0–2 years in customer service or healthcare settings, with 1–2 years of switchboard experience preferred. Day shift, Friday through weekend hours, and regular attendance are expected.